HanaTech News Change Management Digital Process Improvement Helpful Advice & Tips

1 Expert Digital Improvement Plan

A Happy Holidays and a Merry Christmas to you all! 

Our last day is here, and we’re just about ready to head into 2021! But not without showing you our continuous digital improvement plan…  
12 Days of HanaTech Christmas

Let’s recap what we’ve learnt over the 12 Days of HanaTech Christmas:  

  • 12 Reasons why we all NEED to change, showing different case studies and motivating reasons why  
  • 11 Innovations all around us that we don’t even realise they come second nature, things we use every single day to keep our lives going much easier and efficiently  
  • 10+ hours lost and how to TIME MANAGE successfully; with advice and tips around starting to manage your time, how to go about it and why it’s important 
  • 9 hugely inspiring Women in Tech and how their inventions shaped the future of today  
  • 8 tough but actionable wastes in your business, explained and what you should do about yours 
  • 7 motivating reasons to NOT give up hope, with tips and advice on how to be proactive, set those goals and to continue your journey 
  • 6 important pain points you need to improve in your business, what they are and where to start your overview development plan  
  • 5 Gold savingsssssss! (Never get’s old) A few cost free ways to get those quick wins in the business yourself with some resources  
  • 4 key factors in your development journey which you look at through your 6 pain points, what the factors are and where to get started with your plan of action 
  • 3 vital words – Digital Baseline Review, what it is and how we use it to start your business’es digital process improvement plan 
  • 2+ easy ways to speak to us, a little bit about HanaTech’s employee’s and different ways to contact us

Which leads us to here… 

At HanaTech we do things differently.  

We aren’t your usual Business Consultancy. We work with you from beginning to end, every step of the way. We don’t just offer business advice, we work out a digital improvement plan keeping you included whilst offering our expert advice on how to digitally improve your workplace. We aren’t here to ‘force a sale’, we’re here because turning traditional factories to factories of the future is our passion.

We’re bespoke and tailor the plan to your business needs – none of this cold call style sales speech, just pure honest advice. We’re transparent with you, as we believe in a not just a smart factory, but a transparent glass factory future; to be able to show customers your processes and be PROUD of how successful you are.  

Digital improvement plan

That’s why it’s a continuous digital improvement plan!  

We start off with quick wins and work our way from there, depending on the business. If you’re not quite ready for large digital solutions that’s okay! We’ll do our Digital Baseline Review by looking over the 6 pain points, identifying the 4 key factors along the way and we can create your digital improvement plan to span over as much time as you need.  

We help you understand the solutions, work with you to tweak it to your specifications and we’ll also put in our expertise and add solutions you will not have thought of.  

Here to Help

We build trust and relationships as the end goal, is to get your business on top of the competition, but continually holding that position by working on change management and the last key factor – culture of innovation.


We hope you enjoyed the 12 Day’s of HanaTech Christmas – it’s jam packed of great advice, tips, and how to work with us!  

Set those 2021 New Year’s Resolutions and speak to us to help start your journey…  

HanaTech has some amazing projects in the pipelines so don’t forget to follow us on our socials and our main LinkedIn page to keep up to date with any announcements.. Which there may be some in January! 


Stay Safe, and have a great one! 

HanaTech Ltd.  

Digital Process Improvement in the West Midlands
HanaTech News

2+ easy ways to speak to us


Xmas Hanabot

It’s Christmas Eve!

And what better way to spend it than reading our day 2 blog post! (Thanks for being here, we really do appreciate it) and here’s 2+ easy ways to speak to us … 

It’s been a year for the History Books thats for sure… and it was our 1st year of trade! HanaTech’s 1st Birthday was on the 18th December, where we celebrated getting through 2020. We are so thankful of the support we have received so far; we have so many amazing projects lined up that we can’t wait to reveal in the new year! We really focus on being that business consultant in supporting Manufacturing in the most one to one way possible; our approach is what makes us different from the rest.

If you’ve come this far through our 12 Day’s of HanaTech Christmas, congratulations! We hope you’ve learnt a lot! So, this is a little introductory post on who we are and a few easy ways to speak to us, whether it be to to ask any questions you may have, to start your digital development plan, or to get some more business advice…

HanaTech Ltd. right now is made up of Hana herself, and me: Shannon. 

A little bit about Hana… 

Hana has had a fantastic line up of experience under her belt, spanning over 15 years!  

2 + Easy ways to speak to us

“I am passionate about supporting Traditional Factories to become Factories of the Future, one quick win at a time.” 

Being a female led business in Tech and Manufacturing is something Hana should be proud of, as it is bridging that gap – mentioned in our inspiring women Day 9 post. There is still a way to go in terms of bringing more women into the industry’s however Hana is paving the way to becoming an inspirational leader, striving to make a difference in Britain’s important industrial sector.  

Random Fact about Hana: 

“I used to be in the TA REME Corps (Royal Electrical and Mechanical Engineers) and in normal non pandemic years, I love to ski! I’ve skied in Bansko when I left my corporate job to start HanaTech and skied in Lapland too! As well as that I also love doing charity runs, 10k’s being my favourite” 


And then there’s me, Shannon.

I am the digital marketer for HanaTech. I thoroughly enjoy my role, as I get to make a difference and be part of an important service. Plus I get to create some amazing content… Click here for an interview with Made in the Midlands on being Female and an Apprentice in Manufacturing

My background started with art, through to gaining a BA Fine Art honours Degree at Birmingham City University. I have since freelanced and delved into Graphic Design where now I have started my career in Digital Marketing. I love creating content, communicating with others and being a part of something which keeps the business going; staying relevant.  

Random Fact about Shannon:  

“I have an unhealthy obsession with house plants… I treat them like they were pets! I find a lot of inspiration in them for my illustration outside of HanaTech.” 

Some easy ways to SPEAK to us! 

If you need to get in touch with either of us.. Or just HanaTech Ltd. in general follow one of these: 

  • Call us – on 01384 913 010  
  • If you prefer, Email us through – [email protected] 
  • Message us through our Socials, We are on Linkedin, Facebook, Twitter and Instagram!  
  • Follow us on our socials and keep up to date with what we are doing, drop a comment and we’ll be happy to chat!  
  • Visit our website to find our contact page, our chat bot or fill out a contact form 

We are looking forward to hearing from you all, building more relationships and making a difference to our local Manufacturing Industry and more, remember these easy ways to speak to us and get in touch!

HanaTech News Digital Process Improvement

3 Valuable Words – Digital Baseline Review

We are on Day 3.. Christmas Eve, Eve! And we will be showing you 3 valuable words – Digital Baseline Review and what we do… 

Our approach at HanaTech is to be as transparent as possible, to give you the information you require put across in terms that YOU understand. We work with all kinds of SME’s in the manufacturing industry at different knowledge levels of the tech jargon based Industry 4.0, and it doesn’t matter what point you’re at on the timeline; we tailor our training and advice to you and YOUR business. 

It is often a question we get regularly;  

“What is a Digital Baseline Review?” 

As this is a phrase we use across all of our platforms and website, we thought it’s best to explain what it is, why we do it, what are it’s purposes and how it can help YOU begin your digital improvement journey... 

Let’s set the scene –  

It’s 2021, you’ve started the year reviewing your business, section by section. You’ve looked at your takings, your customers. You know you need a progression plan for the year to start upping those figures but, you don’t really know where to start or what your business even needs. That’s where HanaTech comes in. You choose us, a business consultancy to speak to about getting some advice.  

*Drops us an email, or a phone call* 

Lady on the Phone

“Hi Hana, This is J. Bloggs, Operations Manager for J Bloggs Ltd. We could do with some help! We aren’t sure where to start, but we have a basic plan…” 

Hana Logo

“Hi Ms Bloggs! You’ve come to the right place! Of course we will be of service, to start with, I will need to do a Digital Baseline Review of your business to identify areas of improvement or opportunities to base our digital process improvement plan off. And that’s where it all starts! We will give you as much advice as possible, help you understand your DBR and what steps to take next…”

Lady on the Phone

“Okay, Well what is a Digital Baseline Review?”* 

*Example Conversation

A Digital Baseline Review is a report style review which covers the 4 key areas mentioned in day 4 – Customer Journey, Operations & Process, Use of Realtime Data and Culture of Innovation. The review is carried out by us either through an on-site visit (no more than 2 hours) or depending on circumstance can be done remotely through a zoom/video call.  

Once we have looked over your business, we then provide an overall score % whether you’re a completely traditional business, digital beginner or even closer to the digital master side but you still need some tweaking. Along with this we provide you with recommendations of improvements to make. 

Example of a Digital Baseline Review

But why would I need to do this DBR? 

By taking part in this, it starts off the improvement journey with a structured and informative way to put the plan together. By seeing where your business lies on the DBR scale, you’re already gaining more visibility to the processes and you may even see some things you never noticed before… You want to know where you begin, and where you want to be at the end of the journey.  

If you’d like to see an example of the DBR click here 

How is this going to help me? 

We take a much more bespoke approach than others, as we understand how every business is different. We really pride ourselves in helping SME’s succeed in the local manufacturing industry which is why 2021 is the time to start those development plans! But less about us.. Why is doing a DBR going to help YOU? 

Times are changing, the world is changing. And the industry too, is changing around you.  

Time really doesn’t wait for anyone, whilst you are plodding along at work thinking things are going okay, your competitors are looking at new ways to work, new ways to gain more trade and develop stronger relationships with multiple people. Drastic changes can happen at any minute which can shut down businesses for good (Look at 2020, nobody saw that coming!?) 

By always being on the lookout for new ways to work, this will keep things interesting and motivating but also put your business on top. 2021 is the year of change – we all need to adapt our way of life to keep up with the growth of the world.  

Don't let it leave you behind... 

If you’d like to book a complimentary Digital Baseline Review now, or simply have a chat to us about the possibilities feel free to contact us! And we will support you every step of the way, One Quick Win at a Time… 

Digital Process Improvement

4 informative KEY factors in your growing digital journey

There are 4 key factors in your journey of digital development with HanaTech…  

But before that, we have to start right at the beginning…  

If you have learnt anything from our blog posts so far (we hope so!) Then you’ll already be a trainee of personal development. You’ll be starting your New Year’s Resolutions, making those lists whether they be on paper or on your Notes app, you’ll be preparing for some key factors you want to change in 2021… and then you’ll probably include some work improvements too. 

Whether you’re working for a company, whether you own one, whether it’s small or medium or even large, we all have a ‘progress plan’ of some kind. Then there is always that list of ‘New Year’s Resolutions’ that we make all motivated, and then forget about in week 2. But 2021 NEEDS to be different. 

We are going to show you OUR Plan on a Page for how we complete our Digital Process Improvement and what key factors we look at to go from a Digital Beginner, to a Digital Master… 

key factors

1. CUSTOMER CENTRIC – Products and Services 

This is the starting point of the journey, where you gain your customers and how that all happens. Here are some examples of improvements we can make: 

  • Sales won through loyal base and word-of-mouth 
  • Customer interactions based from email, phone, post and fax 
  • Areas of inefficiency within CUSTOMER EXPERIENCE 


  • Strong E-commerce presence and seamless multi-channel experience 
  • Wherever, Whenever service proposition 
Key Factors

2. OPTIMISED DIGITALISED processes and operations 

Your processes are, well, the steel beams of the business holding it all together. Your processes and how they run are what keeps your business going and whether it gets the trade or not. If you have processes that aren’t running as well as they could/should be, this can be detrimental. Customers will go elsewhere to places more efficient to trade… 

Here are examples of improvements we can make: 

  • Multiple disconnected systems and manual tasks with minimal data recorded 
  • Long set up times 
  • Rework caused by lackof process controls 


  • Integrated end-to-end digital processes and 3rd party systems 
  • Intelligent automation to replace manual tasks 
  • Automated controls, monitoring and workflow 
Key Factors

3. DATA RICH and real time insight – 

We are very much in the technical age, where we can pretty much access any piece of information at the touch of a button. We live our daily lives with all sorts of smart technology such as Amazon Alexa’s, iPhones with Face iD and Apple Wallets, Ring Doorbells with HD video just to name a few. So, why wouldn’t you want your work life to be as efficient? By having access and much more visibility to your data, this can generate real time insights and dashboards to gather reports and make improvements or adjustments.  

Here are some examples of improvements we can make: 

  • Time lag on operational, customer and management information resulting in reactive decision making 
  • Difficult to capture meaningful data 


  • Real time metrics and full traceability of data 
  • Advanced and predictive intelligence and analytics for proactive decisions and action 
  • Improved targeting with customer insights 
Key Factors

4. CULTURE OF INNOVATION and embracing technology 

Change management is one of the toughest tasks out there, especially as it includes a sort of ‘selling’ technique to encourage people to get on board. There are many different types of people and their traits out there, looking back at the technology adoption cycle there are reasons why the category of laggards exist, and this can be due to the ‘resistance to change’ mindset. By helping with change management, this helps a business from the inside out – as even staff need encouragement too.  

Here are some examples of improvements we can make: 

  • Little investment spent on R&D innovation 
  • Lack of engagement in the need for change 
  • Team comfortable with’doing business the way it has always been done’ 


  • New technology explored and utilised 
  • Empowered tech savvy team with digital skills to keep up with INDUSTRY 4.0 
  • Continuous innovation to find ways to disrupt the market and stay relevant 

Those are our 4 KEY FACTORS to the digital process improvement plan journey, and of course, we help you understand each stage along the way.

Change is always difficult, but change is inevitable, important and necessary to keep moving forwards. If nothing ever changed, we would be stuck in a groundhog day…  

Take a look at our ‘Plan on a Page’ in more detail here and tomorrow we will look at 3 Important words for Day 3… 

Remember to drop us any queries you have, or if you want to start your Digital Development Plan!

Helpful Advice & Tips

5 Gold Savings! Everybody loves a bargain …

Gold Savings
After a year of many losses in the work place, redundancies, business closures and profit decreases nobody wants or in fact has the funding to go looking for large expensive solutions, we need some small quick wins with gold savings!

Small to medium businesses out there are looking for support, motivation to carry on and improvement plans going forward with somebody you can trust. 

Our 5 gold savings (get it.. After the 5 gold rings…) tips and advice will give you and your business more hope to ACTUALLY follow through with those New Year’s Resolutions in 2021… 

1. Read all of our 12 Day’s of HanaTech Christmas posts!

This may seem a little cliché but honestly, good advice can be hard to come by, or at a price. We have provided 12 in depth posts of advice, tips, links and resources for you to use to support yourself and your business. There’s nothing like a good list, so go through our 12 days, pick out some points you can take from it and write them down! Get a head start on your self improvement plan or your business/work plan. Don’t get us wrong though, there are many other resources out there that are free too that we think are gold savings… 

2. See our Support Packages – from £250! 

Many digital process improvement plans come at a cost; 10’s of thousands to be exact. As well as that upfront price, they also require ongoing large monthly payments to keep your processes going, running and updating them which you may not be aware of.  

The Assessor 
Per Review 
We offer a complimentary initial Digital 
Baseline Review to all of our clients. Additional 
assessments are priced at €250 +VAT which 
covers a half day onsite review, travel and the 
The Deliverer 
Prices Starting From 
El 000 
Per Project 
We offer Fixed Fee prices on a project by project 
basis. Quick win projects are priced from El ,OOO 
+VAT upwards dependant on the complexity and 
duration of the project, with an average quick 
win project costing €5,000 +VAT. 
Most projects will qualify for funding 
consideration to offset up to 33% towards 
project costs dependent on meeting eligibility 
criteria; we provide support and advice on 
possible funding available and work closely with 
providers such as the Manufacturing Growth 
The Innovator 
Our clients preferred partnership package. We 
offer flexible ongoing innovation support to 
further develop the companies Digital 
Roadmap and to offer change management 
such as monitoring quick win improvements. 
We provide support and advice on how the 
Digital innovations could meet R&D Tax Credit 
incentives and work closely with experts in 
that field. 
The Innovator support contract can be tailored 
dependant on the business needs and starts 
from €500 +VAT per month which is 
equivalent to one days support per month.

TRANSPARENCY – it is KEY for you to get a rough quote.

There is nothing more frustrating than researching a product online and finding no links anywhere to even an estimated price range. We are clear with you – see here for our packages. Of course, there isn’t a way of getting an exact price until an improvement plan is made, as we tailor it to suit your needs whilst giving our professional advice but by providing these packages and information we want to give you as much detail as possible; so you know you can work with us! 

3. Resources – Seminars, Workshops and more! 

There are LOTS of gold savings online, free resources to be exact. They can help you with almost anything… especially in the year of online learning! As much as being on constant zoom meetings can be a little draining, put some time out to join a few workshops here and there that you WANT to be a part of. Don’t know where to start?  

  • Eventbrite are a platform where you can search for any online event, some are purchase only but there are MANY you grab tickets for that cost nothing! I myself have joined a few on topics I want to learn more about, and come out of it with much more motivation to succeed. 
  • Skillshare is another platform that provides online classes of many things that you can apply in your work life, such as marketing and social media skills, graphic design lessons and much more. Whilst there is a premium version for £7 a month, you can stick with the free account and search for free classes. 
  • Facebook and LinkedIn classes – If you follow the right people, often you can find free seminars/workshops they are offering through Facebook or Linkedin, sometimes even an Instagram live! Which means you can ask questions and get answers swiftly (if they read your question of course)  
  • Connecting with people/pages and groups in your interests or line of work – By making connections with people online you can see what they post right? Obviously. By joining groups and following pages of interest you will cater your feeds to see topcs you actually find interesting and even motivating. Sometimes people will post tips and tricks which is a free resource in itself! 
  • Useful Links – We have done a lot of research for you! Take a look at our useful links including Manufacturing associations, FUNDING, and Business Support for the Manufacturing Industry 

3. HELP yourself and make use of what’s out there, DON’T underutilise! 

Although many of us out there find social media’s rather draining, only good from a consumer point of view or for endless scrolling of funny videos, or if you are one of those people who ‘refuse to download social media, it’s for children’ well, you are sadly mistaken. Social media usage is so high right now 45 million active users are in the UK as of 2020 comparing to the 68 billion est. population – that’s a LOT of users.* 


When there were the days of analogue marketing which is still very much in use such as newpaper adverts and billboards these do come at a price. Whereas if you’re relatively new, a small business or just not yet established… Social Media is your FREE marketing tool and the possibilities are endless…  

Scrolling through phone

People are scrolling for hours everyday and if you get yourself active by sharing posts, making conversations and engaging, this widens your audience. If you aren’t sticking with the times, you do get left behind and in business the competition doesn’t stop for anyone!  

Talk to us

5. Talk to us! An email, message or chat is FREE.

The greatest gold saving of all.. Speak to us! We don’t bite! If you never ask, you’ll never know. Reach out to people, and reach out to us if you need to book a complimentary digital baseline review for your business, get some advice on where to start or if you want to speak to some passionate people that KNOW their stuff! We know that change management is difficult and that there is so much technical jargon floating around that not everyone understands… so we start off with those small ‘Quick Wins’ and work our way from there.  

We hope our gold savings will help you… follow us on our socials and chat to us! Or if you have an enquiry, contact us here.

Digital Process Improvement

6 important pain points you need to improve

Today’s post will be more manufacturing business focused – but this can be adapted to your workplace… The 6 important pain points in the process – what are they? 

Usually there are 6 areas within the business where there are pain points; process areas end to end that could be improved, adapted and transformed (remember those 8 wastes!) 

We are going to run you through our Process Map and identify those areas, why they are important to know, how these areas affect your interactions with potential or current clients and how to go about arranging your digital process improvement plan. 

Pain Points
Enquiry and quote logo

Enquiry & Quote – The start of your manufacturing process

This is a KEY process; if at this stage there are issues, customers will not stick around. You have all heard of first impressions right? Everyone wants it to be as easy as a click of the button and be able to enquire, contact and get quotes efficiently.

An example of a pain point:

Difficult to track a quote as it has only been recorded via paper/email and not inputted into a system; which leads to no organised turnaround of quotes and tracking how many are coming through.  

Order logo

Order – Where the magic begins…

This is where you need to be accurate as mistakes are easy to make here.. But at a cost if it messes up your inventory

An example of a pain point: 

Orders usually manually inputted which leads to no transparency and difficult to measure quote to order conversions. These figures and KPI’s are super important to gain for reports; to see where you need to improve and stay ahead of the competition.  

Production, maintenance, warehouse logo

Production, Maintenance and Warehouse Management –

You’ve got to this stage, this is where you start producing the product… You want as little mistakes and as accurate results as ever with fulfilling the orders.

An example of a pain point: 

A stand-alone production system which is difficult to track work in progress, machine performance, a time lag in monitoring stock levels if at all able to monitor them and a reactive maintenance system. All of these can cause a huge problem with the TIME waste, as well as not having visibility of what is happening at what time… if you don’t know what is going on it doesn’t put much faith in your customers! People will lean towards a efficiently run business rather than a poorly run one every day.  

Despatch logo

Despatch –

This is always an area of frustration and possible complaints from your end and the customer’s end throughout the processes. Especially if you are an SME, complaints is not a good thing of course… as it’s a known fact people look at reviews. What’s the first thing you do when you’re researching a product, restaurant or service? Read the reviews, or even sometimes read the bad ones. Getting your despatch process right could make or break a business.

An example of a pain point: 

Third party despatching with no transparency of goods tracking for you or your customer. If you don’t have visibility, this is very risky as this leaves you with no answers to give to your customer who’s receiving the product. If you DO have visibility of tracking but your customer doesn’t, at least you can contact and keep them updated, although this falls into the wastes of unneccessary contacting when an automated tracking system for both parties would be suffice.  

After service logo

After service –

Leading on from your despatch, these go hand in hand. Without providing your customer with tracking details, despatch notes or any other information this leads to the customer contacting you

An example of a pain point: 

Manual customer service processes with no information to provide to the customer. As discussed in Despatch, if your customer has no information then this leads to frustration, lack of trust and bad reviews. Also, the timing of after service is vital, nobody likes it when you get a response 7 days later – however if you are having to manually search and find a despatch this can be time consuming.  

Invoice and Payment logo

Invoice and Payment –

Finally the last step, sending out those invoices and receiving payments. This is detrimental to both parties as after all, the end goal is payment.

An example of a pain point:  

Manual processing of invoice and invoice queries, with pressure building up around month ends and end of tax years with cash often held up in order to cash process. Every process relies on the other and if we are waiting for invoices to be manually processes, payments will then get held and everything will be backlogged. A lot of processes lead back to time management, as once you adapt and improve your processes time is saved and your business runs smoothly.

Why over process?

Something like your invoices can be automated, saving your admin much more time and being able to complete other tasks. As well as that, it also ensures your customer you are on the ball, providing them with everything they need quickly.  

You can use this Process Map for your own business whether it is a steel factory or an online clothing store, but it’s important to review your processes regularly in time with current events.

Gather feedback from customers and even just the public on what they want to see, but also go one step ahead and provide a spectacular service which outshines your competitors. If YOU need some help identifying your business pain points, why not speak to us! We can organise a Digital Baseline Review and start your journey of digital process improvement to transform your business! 

Drop us a follow on LinkedIn to keep up to date with us, we post regularly – come and join the conversations!

Helpful Advice & Tips

7 motivating reasons to NOT give up hope

The way we do things, the way we work. The way we shop, the way we spend our time and money. The effects of the Covid-19 Pandemic is endless, but we are going to give you 7 motivating reasons to NOT give up hope.  

reasons to not give up hope

This year has been a whirlwind of emotions, thoughts and events that nobody ever would have thought of in 2019. The whole world’s lives has changed, forever.

1. The new year is coming… NEW YEAR NEW ME! 

Yes, this is a cliché we know, but maybe after 2020 you should make that 2021 resolution list. Whether it be a personal development or your workplace.. If you own a business why not make one about that? Get writing those lists! It’s a known fact that writing/typing your ideas down and emptying your head releases the weight – we aren’t meant to use our brains to store everything.. That’s what the cloud is made for! Whether you love to hand write your notes first or just straight onto your OneNote notebook, the first step to achieving goals is to lay everything out on the table. 

2. Anything is possible – and it’s okay to need a helping hand sometimes 

There are many of us, even the CEO’s and Managing Directors out there that can’t do everything by themselves; that’s okay!

A problem shared is a problem halved.  

(this post is going to be full of cheesy quotes, sorry!)

Once you have that resolutions list, take a look at what parts you know you can’t action yourself – find your contacts and reach out. Whether that’s family, friends, work colleagues or external businesses. Get that ‘HELP’ list going too, you’re probably going to need it. 

You got this!

3. Nobody is PERFECT…  

Acceptance to your ‘failures’ or ‘mistakes’ is KEY. In any development plan, there will be hurdles and lessons to learn but that’s where growth comes in. For many, this year has been a huge hit on small businesses and this can really deflate you to the point where you think ‘What’s the point in trying to recover?’ Everything feels like too much effort, because of the uncertainty of the year ahead. But think about it, If you can’t control it, don’t overthink about it! The pandemic or the year ahead isn’t in your hands; what’s going to happen will happen anyway.  

So create an overview of your 2020 for your business.. What worked well? What was lacking? How can you improve in 2021? Give yourself goals and something to look forward to! 

4. Set those Goals.. BE PROACTIVE! 

By actually setting goals, big or small you’re already taking steps to be proactive. ‘But, what is these goals I can’t achieve? What if 2021 closes my business?’  

We have to be realistic with our goals.. There is no harm in having huge dreams in the long run, but for the short term to actually BE proactive, you need to break it all down into small achievable aims. Get yourself a Calendar and organise when you want to achieve goals by. Give yourself a tiny little bit of pressure – some people work better knowing they have a deadline! But don’t be hard on yourself if you have to push it back.. They’re really guidelines.  


5. RESEARCH… How can you adapt your business to survive? 

This can be if you own a business, or you work for one – everybody’s voice matters. You have your overview of the previous year; you can see roughly what was missing or what went wrong. Let’s say you’re a small business owner of a lovely vintage store on the high street, you’ve probably not been open for very long in 2020, and your footfall is decreasing each year. Don’t give up hope!

ADAPT to the now, listen to what’s happening around you. What could be a solution to this problem? Start an e-commerce site! Going online is relatively cheap these days, you don’t need to go all out. You could get your business on free platforms such as Facebook and Instagram, have a research of the trends and speak to people, younger people. They know what’s the deal on social media and what works… and do it! What do you have to lose?  

2021 could be the year that you become the hip vintage store on Instagram… 

6. CONTINUE the research and CALL THE EXPERTS 

There are many business consultants out there for the business owners, or if you work for one and you’d like to pitch an idea, pitch it! Think about how you are going to come across, as you don’t want to seem like you’re undermining your MD. But, everyone has a valid voice and you may just have a point that could save a business.  

If you’re the business owner, continue your research a little more into how you need to adapt. But once it get’s past a point you understand, find an expert! There are many who will just give advice, who will help with change management, or will only offer a technical solution. But not every development plan has to cost £££ so get a few opinions, see who identifies areas of opportunity within your business and see who is the right fit for you. 

7. Lastly, DON’T GIVE UP!  

Now or Never

Although this is in the title, it’s very valid. You will have moments that you will feel like giving up, that there is no hope, but start off with the above tips… get that motivation back and work with it! Adapt, as change is inevitable after 2020. Change is necessary to continue your growth. Don’t be scared of it, be excited, be motivated, be encouraged to stay in the competition and build your business to be on top of the game. There is nothing more inspirational than building from the bottom to the top!  

And finally, contact a business consultant who is right for you, HanaTech are a digital process improvement consultancy supporting the Manufacturing Industry, One Quick Win at a Time! 

We hope you enjoyed our motivating reasons to NOT give up hope!

Digital Process Improvement

8 tough, but actionable wastes in your business

You know that you have some problem areas within your business, but you’re not sure where and how to even start dissecting each sector of processes… So we are going to show you 8 tough, but actionable wastes in your business:

What ARE the 8 WASTES and why are they important to know about? 

Sometimes you see technical jargon of an area that you don’t specialise in and it just doesn’t interest you. Your area is admin, why do you need to know about anything else? Or your area is in manufacturing, why do you need to know about all the wordy stuff? 

There are good reasons to know about the 8 wastes in your business..

8 wastes in your business

WHAT DO WE MEAN when we talk about 8 wastes? 

These are the areas of your business that all fit together for it to work; we focus on the Manufacturing Industry but this can be applied to many other businesses with some tweaking. These 8 areas are where you will find unnecessary processes that could either be dumped, tweaked or digitally improved to save TIME, MONEY, EFFORTS, and improve efficiency. The 8 wastes very much fits with Time Management as we mentioned in our previous blog post – the more processes you transform and improve, the more time you will gain back and so on so forth.  

Each part of a digital process improvement plan works with the other; by identifying if anything fits into the 8 wastes in your business. This then gives you problems to solve, to call in an expert, and then time manage until your business is on top of the competitive world. 


TRANSPORTATION – Are there unnecessary movements happening? Are there more efficient ways to complete this? Can you give more transparency to your customer waiting on your transportation? Could you bulk deliveries together through a digital system which updates and knows when deliveries are leaving/arriving at your warehouse? The possibilities are endless… 


INVENTORY – Are you over/under ordering stock and not using it? If that is the case, could you move your inventory online to gain a much better overall view of what is happening within your inventory and store all your data digitally? Inventories are a HUGELY important part of a business, your stock checks are something you need to keep records of and access information at ease. 


MOTION – Are there unnecessary movements within your business? Could time, and physical power be saved?  


WAITING – This falls into time management; are there processes within ANY sector of your business, the offices, the shop floor, the factory where TIME is wasted by waiting for something? Could time be managed better and processed organised to be automated, to have multiple things running so you aren’t waiting around for one thing to finish before you start another? 

Over Processing

OVER PROCESSING – Again, this will work for different kinds of businesses, but are you over processing a job that actually doesn’t need that level of quality? For example in the office, are you hand writing invoices when you could have them automatically produced and sent out with the touch of a button? This doesn’t mean that you are selling ‘under quality’ products, this just means that not every job will necessarily need a rolls royce to transport when a ford fiesta will work just fine.. Over processing also causes loss of money, time and falls into other wastes. 

Over Production

OVER PRODUCTION – Are you aware of each step in the process of your business and what goes after the other? Are some things happening too early? Is production happening more than it needs to be?  


DEFECTS – Are mistakes being made because of processes not working together efficiently? We all know what defects mean.. Customer complaints, loss of trade and money, loss of time having to rework… Loss of inventory Defects are the BANE of a business’s life… We ALL want to avoid this! 


SKILLS – Are there some processes which are manual based that could be transformed to digital/automated to then save TIME to utilise an employee’s hard earned knowledge and skills elsewhere? We all have had a moment in time where we feel our talents and skills are being underutilised.. And what a shame that is! Utilising skills could mean new intelligent ideas, new ways of working. People’s voices should be heard! 

NOW I KNOW the 8 wastes… WHAT DO I DO NOW? 

You go through your workplace.. Analyse what processes could be changed and transformed…  

A digital process improvement plan! But remember, you don’t have to do this all alone – ask an expert to help you! Business consultants, project/ operations managements, and process solutions are all the key factors to making an improvement plan. These things take time, it’s best to work in small chunks and go one solution at a time. Although it may seem a long, mundane thing to do.. You learn a lot about your business that you may not have known.. And who doesn’t want to better their selves? There is always something to gain out of an improvement plan… TIME. MONEY. A better running business giving customer more transparency means better connections, testimonials and feedback.  

Remember the whole ‘NEW YEAR NEW ME’? Maybe 2021 could be that year.. 

To put words into action. Many businesses have suffered during the 2020 pandemic and need to rethink their strategies, to adapt to the ever changing digital world. The public expect more from businesses because of the incline in technology and how quick it is to access information – people want that in their work lives too.  

Identify your wastes.. Or come to us where we can identify for you to get your digital process improvement plan! Keep up to date with our blog posts by following us on LinkedIn, or more below…

General News

9 Inspiring Women in Tech who changed the future

9 Inspiring women in Tech

As we are a FEMALE LED business, it’s our duty to spread the empowerment! So here are 9 inspiring Women in Tech who CHANGED the future…

According to Adeva IT, as of 2018, women held only 25% of all the jobs in the tech industry, despite women making up almost half of the total workforce. What’s worse, this number is lower than the percentage of tech jobs held by women back in the 1980s.* 


It is a known factor that in STEM roles and Manufacturing that women are much less likely to be working in these sectors, due to many reasons such as  

  • Not enough awareness in education – young women simply aren’t aware of STEM roles 
  • Lack of interest  
  • Competition – women are pushed to non-technical roles and there is still a lot of gender inequality within these sectors.  
But at HanaTech, we are here to thrive off the positive, to share the successes of all in the STEM and Manufacturing realm as well as Small Businesses, but today our focus is sharing 9 Inspiring Women in Tech from the past until now…  

9. Dr. Shirley Jackson: Modern Day Telecommunication 

A more modern-day female inventor, Shirley made history as the first black woman to graduate with a PhD from MIT in 1973* 

In her career, Dr. Jackson has brought breakthrough scientific research in telecommunications that enabled others to invent the portable fax, touch tone telephone, solar cells, fiber optic cables, and the technology behind caller ID and call waiting. She is still active now – check out the Black Inventor site for more – * 

9. Mary Anderson: Inventor of the Windscreen Wiper 

Although it may seem simple, or an obvious necessity now, there was a time when cars were invented without windscreen wipers (which seems crazy to imagine cars without!) Mary invented the wiper in 1902.. Before Henry Ford even started manufacturing cars?! 

Though she had trouble selling her invention at first, eventually Cadillac included her invention on its vehicles in 1922* 


7. Ruth Amonette – IBM vice president

Ruth was the first woman to hold a corporate position at 27 years of age for International Business Machines Corporation (IBM) which is an American multinational technology and consulting company and Ruth was also one of very few women who held such high positions of authority at all in the United States. She has been seen as an icon of inspiration over the years as a successful business woman – you can find Ruth on the IBM site in the hall of fame here.  

6. Marie Curie – Radio Activity

Marie Curie really paved the way to the future of radioactive treatments – specifically for Cancer treatements. She discovered the elements radium and Polonium which were such huge breakthrough she is one of the most well known female scientists to this day, and rightfully so. In 1903 Marie and her Husband Pierre won a Nobel Prize for their contributions to radioactivity in science.  

As many of us know today, Marie Curie’s name has been used for a charity to support research into treatments for terminal illness and is known by its yellow daffodil logo. You can find more information here.

5. Ada Lovelace – Computer programmer 

You’ve probably heard of Augusta Ada King, Countess of Lovelace – widely appreciated as the first person to recognise the computer and its potentials, thus being the first computer programmer.

‘In the mid-1800s, English computer pioneer and mathematician Charles Babbage asked Lovelace to translate an article about his proposed mechanical computer, the analytical engine. Lovelace not only translated the article, but she also expanded it by theorizing a way of getting the machine to repeat a set of instructions, something that would later become known as ‘looping’’*


This really was the start to what we know today – the creation of the computer and its understanding of the algorithm to the growing technology and AI we have today. 

4. Grace Hopper – Coding of the Computer 

Grace Hopper aka the ‘Queen of Code’, virtually invented coding during the 1940s*


Similarly to Lovelace but over a century on, Hopper converted English terms into code that computer machines could understand, a huge turning point in computer technology. Coding is vital for most things, whether it is website design or software applications, Hopper made it possible for us to translate. She worked right the way up to her death at 85, serving many years in the U.S. Navy and being awarded Admiral – one of the few females in this position at the time.

3. Susan Wojcicki, CEO of YouTube 

Susan Wojcicki started off being involved with the founding of Google which is where she worked as their Marketing Manager as Google’s sixteenth employee. As she was working her way up adding more contributions to Google’s AdSense and more, she suggested their acquisition of YouTube, which she then became CEO of in 2014.  

“Tech is an incredible force that will change our world in ways we can’t anticipate. If that force is only 20 to 30% women, that is a problem,” Wojcicki has said. We love the bold stance she takes against gender discrimination.

YouTube is one of, if not the biggest platform out there available – hosting thousands of Youtuber’s who hold millions of subscribers – there is something on there for everyone. Digital jobs are on the rise due to the shift in technology – which make the job roles more desireable. Don’t know how to do something? ‘YouTube’ it.  

2. Anne Boden, CEO, Starling Bank 

Boden founded Starling Bank in 2014, where she is now CEO and a member of its board of directors, with the aim of creating a bank as focused on customer experience as possible*


Starling Bank, is a Digital/Mobile-only Bank, which has won ‘best british bank’ 3 years in a row. It’s rival – Monzo, was started by a former partner of Boden’s, who she had disagreements with which resulted in him leaving Starling – to set up Monzo.  

Anne wanted to create something entirely new, something which fits in with the times which she completed extremely well – there are over 1 million Starling accounts now in the UK. In 2018, Anne received an MBE for services to financial technology. 

1. Hana Robertson – MD, HanaTech Ltd.

We can’t not include our very own founder in our Inspiring Women in Tech list now can we?! (FYI not written by Hana herself of course) 

Hana has worked in tech roles for over 15 years, starting out doing her Manufacturing Engineering and Business Degree in 2001. She is extremely passionate about her stance as a female in tech; she knows it’s a much smaller percentage to be in and wants to push herself to be as sucessful as possible – but not without making a difference.  

Hana founded HanaTech in 2019, providing Digital Process Improvement to the local Manufacturing Industry and more.

What makes her so inspiring? 

She is passionate about making change, but not for a financial benefit. She has her vision – transforming the industry from Traditional Factory to Factory of the FutureOne Quick Win at a Time.  

Hana is working on multiple projects which will soon be revealed, but she is already making a difference and has plans to expand her change manangement across multiple businesses. The technology adaptation is underway, but there are still many people who aren’t ready – Hana wants to prepare people to be as successful as they can be, offering support and really making that difference.  

We hope you enjoyed our list – from past to present and FUTURE of Inspiring Women in Tech…

There is a need for change in the Tech industry – see this report for more information and stats and what we need to do to close the gender gap in technology.

Helpful Advice & Tips

10+ hours lost and how to time manage SUCCESSFULLY

Time is something nobody can control, once it’s gone, it’s gone! BUT, you can time manage more wisely…    

Time Manage

So what do we mean by HOURS LOST?

When it comes to your workplace whether it be the office, your factory or a store, every business has their processes. From the admin and HR to the distribution and manufacturing; Even your home life has it’s processes and daily routine. We are all a fan of making things easier for ourselves by investing either in a tech gadget from our innovations post on DAY 11; even owning a mobile phone makes our lives a million times more efficient! But there are many of us that spend many hours completing tasks that simply do not require that amount of time, and quite frankly by the end of it, it’s underwhelming. 

TIME MANAGEMENT – Not something everyone is great at.. But can improve. 

There are all kinds of people in this world, the ones who are super organised and time manage so well that it’s borderline TOO well, and the people who have so much to do… And so little time… 

Managing your time efficiently is a step in the right direction to being more successful, in your home life or your business life. By successful, we can’t promise that you will be a millionaire by the time you have time managed everything.. But there are MANY benefits: 

  • Mental benefits – by organising your time better you will have a clearer mind and ability to know that everything is in the right place.. Less stress! 
  • Life Skills – It’s a skill that everyone always needs and always comes in handy in most aspects of your life 
  • Time GAINED: if you are proactively finding new solutions and better ways to work, this falls into time management and in term, gains hours back for you to focus on the more important things in life 
  • Business Benefits – Whether you own your own business or work for one, managing your time can improve the business’s trade with more customers, gain more profits, have better communication with staff and much more which we will go into in the next part… 


You may already know that you need to make your daily life run a bit smoother, but it’s not always easy to start that plan, especially if you don’t know WHERE to start. But have no fear! There are many experts and business consultants out there to give guidance and advice.. (such as ourselves) as well as resources to help time manage such as Monday.Com, good old Microsoft OneNote and more but we are going to give you a head start by pointing out some actions in the workplace: 

  1. Firstly, you have to be understanding of yourself that you know you aren’t managing your time correctly. (Which is fine, many of us struggle!) 
  2. Have a look at your routine, identify a few of your daily work tasks… are there any processes you find that take a LOT longer than they should?  
  3. Note down all of your processes.. There may be some that you think are okay but you could actually speed up with the correct advice and software! 
  4. If you are one of the tech-savvy curious types, maybe have a research and see if there is a better way to complete your task 
  5. Let the experts help! Contact your superior, or if you are the superior go ahead and find an expert! We are a business consultancy who offer it all, from advice and change management to putting actual solutions in place and setting you on your merry way – one step at a time. 
  6. Be PATIENT. Good things do take time, even managing your time takes time! By having a plan in place and tackling it one by one, it cuts a digital improvement plan into chunks that are easier to complete. 


Once you have started your time management plan, whether it’s a personal one with your home life or a business one of a digital process improvement plan, you will soon see the lost hours turn into gained ones. So what can you do with that time? 

The world is your oyster! 

William Shakespeare

In terms of business.. Time is precious. By improving processes digitally, this gives more time to focus on the human tasks that digital cannot do.. The one to one training with staff which builds their confidence. The human interaction of checking up on how the employees are doing if you’re part of the management team or higher. The positive feedback that might just make somebody’s day – that they know they are valued in the workplace.  

There are many great things achieved with time, human tasks are just one of them.  

You could look into a development in your business that you may not have had time to do so before, a new product to launch maybe. You could gain more customers as you have the time to take them on. You could work on your marketing more to push your brand awareness online, or you could hire new staff… 

The possibilities are endless! 

If you and your business needs to manage time better and you don’t know where to start?