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HanaTech News Change Management Digital Process Improvement Helpful Advice & Tips

1 Expert Digital Improvement Plan

A Happy Holidays and a Merry Christmas to you all! 

Our last day is here, and we’re just about ready to head into 2021! But not without showing you our continuous digital improvement plan…  
12 Days of HanaTech Christmas

Let’s recap what we’ve learnt over the 12 Days of HanaTech Christmas:  

  • 12 Reasons why we all NEED to change, showing different case studies and motivating reasons why  
  • 11 Innovations all around us that we don’t even realise they come second nature, things we use every single day to keep our lives going much easier and efficiently  
  • 10+ hours lost and how to TIME MANAGE successfully; with advice and tips around starting to manage your time, how to go about it and why it’s important 
  • 9 hugely inspiring Women in Tech and how their inventions shaped the future of today  
  • 8 tough but actionable wastes in your business, explained and what you should do about yours 
  • 7 motivating reasons to NOT give up hope, with tips and advice on how to be proactive, set those goals and to continue your journey 
  • 6 important pain points you need to improve in your business, what they are and where to start your overview development plan  
  • 5 Gold savingsssssss! (Never get’s old) A few cost free ways to get those quick wins in the business yourself with some resources  
  • 4 key factors in your development journey which you look at through your 6 pain points, what the factors are and where to get started with your plan of action 
  • 3 vital words – Digital Baseline Review, what it is and how we use it to start your business’es digital process improvement plan 
  • 2+ easy ways to speak to us, a little bit about HanaTech’s employee’s and different ways to contact us

Which leads us to here… 

At HanaTech we do things differently.  

We aren’t your usual Business Consultancy. We work with you from beginning to end, every step of the way. We don’t just offer business advice, we work out a digital improvement plan keeping you included whilst offering our expert advice on how to digitally improve your workplace. We aren’t here to ‘force a sale’, we’re here because turning traditional factories to factories of the future is our passion.

We’re bespoke and tailor the plan to your business needs – none of this cold call style sales speech, just pure honest advice. We’re transparent with you, as we believe in a not just a smart factory, but a transparent glass factory future; to be able to show customers your processes and be PROUD of how successful you are.  

Digital improvement plan

That’s why it’s a continuous digital improvement plan!  

We start off with quick wins and work our way from there, depending on the business. If you’re not quite ready for large digital solutions that’s okay! We’ll do our Digital Baseline Review by looking over the 6 pain points, identifying the 4 key factors along the way and we can create your digital improvement plan to span over as much time as you need.  

We help you understand the solutions, work with you to tweak it to your specifications and we’ll also put in our expertise and add solutions you will not have thought of.  

Here to Help

We build trust and relationships as the end goal, is to get your business on top of the competition, but continually holding that position by working on change management and the last key factor – culture of innovation.

  

We hope you enjoyed the 12 Day’s of HanaTech Christmas – it’s jam packed of great advice, tips, and how to work with us!  

Set those 2021 New Year’s Resolutions and speak to us to help start your journey…  

HanaTech has some amazing projects in the pipelines so don’t forget to follow us on our socials and our main LinkedIn page to keep up to date with any announcements.. Which there may be some in January! 

Lastly,  

Stay Safe, and have a great one! 

HanaTech Ltd.  

Digital Process Improvement in the West Midlands
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HanaTech News Digital Process Improvement

3 Valuable Words – Digital Baseline Review

We are on Day 3.. Christmas Eve, Eve! And we will be showing you 3 valuable words – Digital Baseline Review and what we do… 

Our approach at HanaTech is to be as transparent as possible, to give you the information you require put across in terms that YOU understand. We work with all kinds of SME’s in the manufacturing industry at different knowledge levels of the tech jargon based Industry 4.0, and it doesn’t matter what point you’re at on the timeline; we tailor our training and advice to you and YOUR business. 

It is often a question we get regularly;  

“What is a Digital Baseline Review?” 

As this is a phrase we use across all of our platforms and website, we thought it’s best to explain what it is, why we do it, what are it’s purposes and how it can help YOU begin your digital improvement journey... 

Let’s set the scene –  

It’s 2021, you’ve started the year reviewing your business, section by section. You’ve looked at your takings, your customers. You know you need a progression plan for the year to start upping those figures but, you don’t really know where to start or what your business even needs. That’s where HanaTech comes in. You choose us, a business consultancy to speak to about getting some advice.  

*Drops us an email, or a phone call* 

Lady on the Phone

“Hi Hana, This is J. Bloggs, Operations Manager for J Bloggs Ltd. We could do with some help! We aren’t sure where to start, but we have a basic plan…” 

Hana Logo

“Hi Ms Bloggs! You’ve come to the right place! Of course we will be of service, to start with, I will need to do a Digital Baseline Review of your business to identify areas of improvement or opportunities to base our digital process improvement plan off. And that’s where it all starts! We will give you as much advice as possible, help you understand your DBR and what steps to take next…”

Lady on the Phone

“Okay, Well what is a Digital Baseline Review?”* 

*Example Conversation

A Digital Baseline Review is a report style review which covers the 4 key areas mentioned in day 4 – Customer Journey, Operations & Process, Use of Realtime Data and Culture of Innovation. The review is carried out by us either through an on-site visit (no more than 2 hours) or depending on circumstance can be done remotely through a zoom/video call.  

Once we have looked over your business, we then provide an overall score % whether you’re a completely traditional business, digital beginner or even closer to the digital master side but you still need some tweaking. Along with this we provide you with recommendations of improvements to make. 

Example of a Digital Baseline Review

But why would I need to do this DBR? 

By taking part in this, it starts off the improvement journey with a structured and informative way to put the plan together. By seeing where your business lies on the DBR scale, you’re already gaining more visibility to the processes and you may even see some things you never noticed before… You want to know where you begin, and where you want to be at the end of the journey.  

If you’d like to see an example of the DBR click here 

How is this going to help me? 

We take a much more bespoke approach than others, as we understand how every business is different. We really pride ourselves in helping SME’s succeed in the local manufacturing industry which is why 2021 is the time to start those development plans! But less about us.. Why is doing a DBR going to help YOU? 

Times are changing, the world is changing. And the industry too, is changing around you.  

Time really doesn’t wait for anyone, whilst you are plodding along at work thinking things are going okay, your competitors are looking at new ways to work, new ways to gain more trade and develop stronger relationships with multiple people. Drastic changes can happen at any minute which can shut down businesses for good (Look at 2020, nobody saw that coming!?) 

By always being on the lookout for new ways to work, this will keep things interesting and motivating but also put your business on top. 2021 is the year of change – we all need to adapt our way of life to keep up with the growth of the world.  

Don't let it leave you behind... 

If you’d like to book a complimentary Digital Baseline Review now, or simply have a chat to us about the possibilities feel free to contact us! And we will support you every step of the way, One Quick Win at a Time… 

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Digital Process Improvement

4 informative KEY factors in your growing digital journey

There are 4 key factors in your journey of digital development with HanaTech…  

But before that, we have to start right at the beginning…  

If you have learnt anything from our blog posts so far (we hope so!) Then you’ll already be a trainee of personal development. You’ll be starting your New Year’s Resolutions, making those lists whether they be on paper or on your Notes app, you’ll be preparing for some key factors you want to change in 2021… and then you’ll probably include some work improvements too. 

Whether you’re working for a company, whether you own one, whether it’s small or medium or even large, we all have a ‘progress plan’ of some kind. Then there is always that list of ‘New Year’s Resolutions’ that we make all motivated, and then forget about in week 2. But 2021 NEEDS to be different. 

We are going to show you OUR Plan on a Page for how we complete our Digital Process Improvement and what key factors we look at to go from a Digital Beginner, to a Digital Master… 

key factors

1. CUSTOMER CENTRIC – Products and Services 

This is the starting point of the journey, where you gain your customers and how that all happens. Here are some examples of improvements we can make: 

  • Sales won through loyal base and word-of-mouth 
  • Customer interactions based from email, phone, post and fax 
  • Areas of inefficiency within CUSTOMER EXPERIENCE 

To 

  • Strong E-commerce presence and seamless multi-channel experience 
  • ENGAGED CUSTOMERS sharing POSITIVE REVIEWS 
  • Wherever, Whenever service proposition 
Key Factors

2. OPTIMISED DIGITALISED processes and operations 

Your processes are, well, the steel beams of the business holding it all together. Your processes and how they run are what keeps your business going and whether it gets the trade or not. If you have processes that aren’t running as well as they could/should be, this can be detrimental. Customers will go elsewhere to places more efficient to trade… 

Here are examples of improvements we can make: 

  • Multiple disconnected systems and manual tasks with minimal data recorded 
  • Long set up times 
  • Rework caused by lackof process controls 

To 

  • Integrated end-to-end digital processes and 3rd party systems 
  • Intelligent automation to replace manual tasks 
  • Automated controls, monitoring and workflow 
Key Factors

3. DATA RICH and real time insight – 

We are very much in the technical age, where we can pretty much access any piece of information at the touch of a button. We live our daily lives with all sorts of smart technology such as Amazon Alexa’s, iPhones with Face iD and Apple Wallets, Ring Doorbells with HD video just to name a few. So, why wouldn’t you want your work life to be as efficient? By having access and much more visibility to your data, this can generate real time insights and dashboards to gather reports and make improvements or adjustments.  

Here are some examples of improvements we can make: 

  • Time lag on operational, customer and management information resulting in reactive decision making 
  • Difficult to capture meaningful data 

To 

  • Real time metrics and full traceability of data 
  • Advanced and predictive intelligence and analytics for proactive decisions and action 
  • Improved targeting with customer insights 
Key Factors

4. CULTURE OF INNOVATION and embracing technology 

Change management is one of the toughest tasks out there, especially as it includes a sort of ‘selling’ technique to encourage people to get on board. There are many different types of people and their traits out there, looking back at the technology adoption cycle there are reasons why the category of laggards exist, and this can be due to the ‘resistance to change’ mindset. By helping with change management, this helps a business from the inside out – as even staff need encouragement too.  

Here are some examples of improvements we can make: 

  • Little investment spent on R&D innovation 
  • Lack of engagement in the need for change 
  • Team comfortable with’doing business the way it has always been done’ 

To 

  • New technology explored and utilised 
  • Empowered tech savvy team with digital skills to keep up with INDUSTRY 4.0 
  • Continuous innovation to find ways to disrupt the market and stay relevant 

Those are our 4 KEY FACTORS to the digital process improvement plan journey, and of course, we help you understand each stage along the way.

Change is always difficult, but change is inevitable, important and necessary to keep moving forwards. If nothing ever changed, we would be stuck in a groundhog day…  

Take a look at our ‘Plan on a Page’ in more detail here and tomorrow we will look at 3 Important words for Day 3… 

Remember to drop us any queries you have, or if you want to start your Digital Development Plan!

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Digital Process Improvement

6 important pain points you need to improve

Today’s post will be more manufacturing business focused – but this can be adapted to your workplace… The 6 important pain points in the process – what are they? 

Usually there are 6 areas within the business where there are pain points; process areas end to end that could be improved, adapted and transformed (remember those 8 wastes!) 

We are going to run you through our Process Map and identify those areas, why they are important to know, how these areas affect your interactions with potential or current clients and how to go about arranging your digital process improvement plan. 

Pain Points
Enquiry and quote logo

Enquiry & Quote – The start of your manufacturing process

This is a KEY process; if at this stage there are issues, customers will not stick around. You have all heard of first impressions right? Everyone wants it to be as easy as a click of the button and be able to enquire, contact and get quotes efficiently.

An example of a pain point:

Difficult to track a quote as it has only been recorded via paper/email and not inputted into a system; which leads to no organised turnaround of quotes and tracking how many are coming through.  

Order logo

Order – Where the magic begins…

This is where you need to be accurate as mistakes are easy to make here.. But at a cost if it messes up your inventory

An example of a pain point: 

Orders usually manually inputted which leads to no transparency and difficult to measure quote to order conversions. These figures and KPI’s are super important to gain for reports; to see where you need to improve and stay ahead of the competition.  

Production, maintenance, warehouse logo

Production, Maintenance and Warehouse Management –

You’ve got to this stage, this is where you start producing the product… You want as little mistakes and as accurate results as ever with fulfilling the orders.

An example of a pain point: 

A stand-alone production system which is difficult to track work in progress, machine performance, a time lag in monitoring stock levels if at all able to monitor them and a reactive maintenance system. All of these can cause a huge problem with the TIME waste, as well as not having visibility of what is happening at what time… if you don’t know what is going on it doesn’t put much faith in your customers! People will lean towards a efficiently run business rather than a poorly run one every day.  

Despatch logo

Despatch –

This is always an area of frustration and possible complaints from your end and the customer’s end throughout the processes. Especially if you are an SME, complaints is not a good thing of course… as it’s a known fact people look at reviews. What’s the first thing you do when you’re researching a product, restaurant or service? Read the reviews, or even sometimes read the bad ones. Getting your despatch process right could make or break a business.

An example of a pain point: 

Third party despatching with no transparency of goods tracking for you or your customer. If you don’t have visibility, this is very risky as this leaves you with no answers to give to your customer who’s receiving the product. If you DO have visibility of tracking but your customer doesn’t, at least you can contact and keep them updated, although this falls into the wastes of unneccessary contacting when an automated tracking system for both parties would be suffice.  

After service logo

After service –

Leading on from your despatch, these go hand in hand. Without providing your customer with tracking details, despatch notes or any other information this leads to the customer contacting you

An example of a pain point: 

Manual customer service processes with no information to provide to the customer. As discussed in Despatch, if your customer has no information then this leads to frustration, lack of trust and bad reviews. Also, the timing of after service is vital, nobody likes it when you get a response 7 days later – however if you are having to manually search and find a despatch this can be time consuming.  

Invoice and Payment logo

Invoice and Payment –

Finally the last step, sending out those invoices and receiving payments. This is detrimental to both parties as after all, the end goal is payment.

An example of a pain point:  

Manual processing of invoice and invoice queries, with pressure building up around month ends and end of tax years with cash often held up in order to cash process. Every process relies on the other and if we are waiting for invoices to be manually processes, payments will then get held and everything will be backlogged. A lot of processes lead back to time management, as once you adapt and improve your processes time is saved and your business runs smoothly.

Why over process?

Something like your invoices can be automated, saving your admin much more time and being able to complete other tasks. As well as that, it also ensures your customer you are on the ball, providing them with everything they need quickly.  

You can use this Process Map for your own business whether it is a steel factory or an online clothing store, but it’s important to review your processes regularly in time with current events.

Gather feedback from customers and even just the public on what they want to see, but also go one step ahead and provide a spectacular service which outshines your competitors. If YOU need some help identifying your business pain points, why not speak to us! We can organise a Digital Baseline Review and start your journey of digital process improvement to transform your business! 

Drop us a follow on LinkedIn to keep up to date with us, we post regularly – come and join the conversations!

Categories
Digital Process Improvement

8 tough, but actionable wastes in your business

You know that you have some problem areas within your business, but you’re not sure where and how to even start dissecting each sector of processes… So we are going to show you 8 tough, but actionable wastes in your business:

What ARE the 8 WASTES and why are they important to know about? 

Sometimes you see technical jargon of an area that you don’t specialise in and it just doesn’t interest you. Your area is admin, why do you need to know about anything else? Or your area is in manufacturing, why do you need to know about all the wordy stuff? 

There are good reasons to know about the 8 wastes in your business..

8 wastes in your business

WHAT DO WE MEAN when we talk about 8 wastes? 

These are the areas of your business that all fit together for it to work; we focus on the Manufacturing Industry but this can be applied to many other businesses with some tweaking. These 8 areas are where you will find unnecessary processes that could either be dumped, tweaked or digitally improved to save TIME, MONEY, EFFORTS, and improve efficiency. The 8 wastes very much fits with Time Management as we mentioned in our previous blog post – the more processes you transform and improve, the more time you will gain back and so on so forth.  

Each part of a digital process improvement plan works with the other; by identifying if anything fits into the 8 wastes in your business. This then gives you problems to solve, to call in an expert, and then time manage until your business is on top of the competitive world. 

Transportation

TRANSPORTATION – Are there unnecessary movements happening? Are there more efficient ways to complete this? Can you give more transparency to your customer waiting on your transportation? Could you bulk deliveries together through a digital system which updates and knows when deliveries are leaving/arriving at your warehouse? The possibilities are endless… 

Inventory

INVENTORY – Are you over/under ordering stock and not using it? If that is the case, could you move your inventory online to gain a much better overall view of what is happening within your inventory and store all your data digitally? Inventories are a HUGELY important part of a business, your stock checks are something you need to keep records of and access information at ease. 

Motion

MOTION – Are there unnecessary movements within your business? Could time, and physical power be saved?  

Time

WAITING – This falls into time management; are there processes within ANY sector of your business, the offices, the shop floor, the factory where TIME is wasted by waiting for something? Could time be managed better and processed organised to be automated, to have multiple things running so you aren’t waiting around for one thing to finish before you start another? 

Over Processing

OVER PROCESSING – Again, this will work for different kinds of businesses, but are you over processing a job that actually doesn’t need that level of quality? For example in the office, are you hand writing invoices when you could have them automatically produced and sent out with the touch of a button? This doesn’t mean that you are selling ‘under quality’ products, this just means that not every job will necessarily need a rolls royce to transport when a ford fiesta will work just fine.. Over processing also causes loss of money, time and falls into other wastes. 

Over Production

OVER PRODUCTION – Are you aware of each step in the process of your business and what goes after the other? Are some things happening too early? Is production happening more than it needs to be?  

Defects

DEFECTS – Are mistakes being made because of processes not working together efficiently? We all know what defects mean.. Customer complaints, loss of trade and money, loss of time having to rework… Loss of inventory Defects are the BANE of a business’s life… We ALL want to avoid this! 

Skills

SKILLS – Are there some processes which are manual based that could be transformed to digital/automated to then save TIME to utilise an employee’s hard earned knowledge and skills elsewhere? We all have had a moment in time where we feel our talents and skills are being underutilised.. And what a shame that is! Utilising skills could mean new intelligent ideas, new ways of working. People’s voices should be heard! 

NOW I KNOW the 8 wastes… WHAT DO I DO NOW? 

You go through your workplace.. Analyse what processes could be changed and transformed…  

A digital process improvement plan! But remember, you don’t have to do this all alone – ask an expert to help you! Business consultants, project/ operations managements, and process solutions are all the key factors to making an improvement plan. These things take time, it’s best to work in small chunks and go one solution at a time. Although it may seem a long, mundane thing to do.. You learn a lot about your business that you may not have known.. And who doesn’t want to better their selves? There is always something to gain out of an improvement plan… TIME. MONEY. A better running business giving customer more transparency means better connections, testimonials and feedback.  

Remember the whole ‘NEW YEAR NEW ME’? Maybe 2021 could be that year.. 

To put words into action. Many businesses have suffered during the 2020 pandemic and need to rethink their strategies, to adapt to the ever changing digital world. The public expect more from businesses because of the incline in technology and how quick it is to access information – people want that in their work lives too.  

Identify your wastes.. Or come to us where we can identify for you to get your digital process improvement plan! Keep up to date with our blog posts by following us on LinkedIn, or more below…