We simplify and streamline your Customer Journey to drive sales
We ensure you keep ahead of the game in an increasingly Digital World...

Where do we start?

With our Process Map: let's look at the typical pain points within the Traditional Factory end to end process, from enquiry to payment


Most enquiries received via phone or email, minimal enquiries received from new Customers from website. Difficult to track number of Quotes in progress or Quote turnaround times.

Enquiry & Quote


Difficult to measure Quote to Order conversion, Order input often manual rework



Stand alone production system, difficult to track work in progress and machine performance, time lag in monitoring stock levels, reactive maintenance system

Production, Maintenance & Warehouse Management


Third party despatch, no transparency of goods tracking


After Service

Manual Customer Service processes, no transparency of Order status for Customer

After Service

Invoice and Payment

Manual processing of invoices and invoice queries, pressure builds up around month end.

Cash often held up in Order to Cash process

Invoice & Payment

Enquiry & Quote


Production, Maintenance & Warehouse Management


After Service

Invoice & Payment

What's Next?

the next step in our process is to take part in our industry respected
Digital Baseline Review -
because you need a plan to start those improvements...

Digital Process Improvement in the West Midlands

When making a plan

it's good to know where you are and where you want to get to...

The 4 Key Factors are

Customer centric - Products and services
Optimised Digitalised - Processes and operations
Data Rich and Real Time insights
Culture of Innovation - Embracing Technology
Download Infographic
What's the format?
The DBR is ideally completed on site though can now be carried out remotely and will take no more than 2 hours. It measures 4 key areas:
Customer Journey, Operations & Process, Use of Realtime Data and Innovation / Industry 4.0.
An overall % score and ranking is provided along with some recommendations for improvement.

Take a look at some example questions:
How will the results be used?
The results will be used to determine your Digital Development Plan - this is where the journey begins! Anonymised results will be populated into a ranking table and shared with participants to provide a useful comparison benchmark. The overall industry baseline results and trends will be shared with appropriate Manufacturing associations and via the HanaTech website

Digital Baseline Review rankings

Where do you sit in the rankings table?

HanaTech is involved in industry benching activities alongside manufacturing associations. Get in touch to complete your individual Digital Baseline Review. Or alternatively, if you have a password, use this below to find out your position!

Okay, now what?

Take a look at our solutions and view our support packages below - we offer flexible and tailored support in line with your business needs

Assessor solution price list logo

The Assessor

£ 250
Per Review
  • We offer a complimentary initial Digital Baseline Review to all of our clients. Additional assessments are priced at £250 +VAT which covers a half day onsite review, travel and the report
Deliverer solution price list logo

The Deliverer

Prices Starting From
£ 4000
Per Project
  • We offer Fixed Fee prices on a project by project basis. Quick win projects are priced from £4,000 +VAT upwards dependant on the complexity and duration of the project.
  • Most projects will qualify for funding consideration to offset up to 33% towards project costs dependent on meeting eligibility criteria; we provide support and advice on possible funding available and work closely with providers such as the Manufacturing Growth Programme
Manufacturing Growth Programme logo
Innovator solution price list logo

The Innovator

£ 500
  • Our clients preferred partnership package. We offer flexible ongoing innovation support to further develop the companies Digital Roadmap and to offer change management such as monitoring quick win improvements. We provide support and advice on how the Digital innovations could meet R&D Tax Credit incentives and work closely with experts in that field.
  • The Innovator support contract can be tailored dependant on the business needs and starts from £500 +VAT per month which is equivalent to one days support per month.

Typical business owner concerns in an increasingly Digital World...

Customer retention with outdated trading methods​

Dennis is frustrated by the loss of a major client, placing his traditional business in danger. It's becoming more difficult for Dennis to compete with his competitors, who are introducing the latest mobile technology.

Staff retention in an outdated workplace​

Melissa receives a frustrated message from her Dad, when his star apprentice decides to leave due to the outdated technology and lack of innovation in his business. Who will be next to go if things don’t change?

At HanaTech we specialise in Digital Process Improvement in the West Midlands and beyond. We support local business within UK Manufacturing to become more successful at competing and surviving in a Digital World, transforming Traditional Factories towards Factories of the Future, One Quick Win at a Time…

Optimise * Digitalise * Maximise

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Lean Six Sigma Green Belt

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PRINCE2 Practitioner