our process map
let's look at the typical pain points within the Traditional Factory end to end process, from enquiry to payment:
Enquiry & Quote
Most enquiries received via phone or email, minimal enquiries received from new Customers from website. Difficult to track number of Quotes in progress or Quote turnaround times.
Order
Difficult to measure Quote to Order conversion, Order input often manual rework
Production, Maintenance & Warehouse Management
Stand alone production system, difficult to track work in progress and machine performance, time lag in monitoring stock levels, reactive maintenance system
Despatch
Third party despatch, no transparency of goods tracking
After Service
Manual Customer Service processes, no transparency of Order status for Customer
Invoice & Payment
Manual processing of invoices and invoice queries, pressure builds up around month end.
Cash often held up in Order to Cash process
Most enquiries received via phone or email, minimal enquiries received from new Customers from website. Difficult to track number of Quotes in progress or Quote turnaround times.
Difficult to measure Quote to Order conversion, Order input often manual rework
Stand alone production system, difficult to track work in progress and machine performance, time lag in monitoring stock levels, reactive maintenance system
Third party despatch, no transparency of goods tracking
Manual Customer Service processes, no transparency of Order status for Customer
Manual processing of invoices and invoice queries, pressure builds up around month end.
Cash often held up in Order to Cash process
Enquiry
Most enquiries received via phone or email, minimal enquiries received from new Customers from website
Quote
Difficult to track number of Quotes in progress or Quote turnaround times
Order
Difficult to measure Quote to Order conversion, Order input often manual rework
Production,
Maintenance &
Warehouse
Management
Stand alone production system, difficult to track work in progress and machine performance, time lag in monitoring stock levels, reactive maintenance system
Despatch
Third party despatch, no transparency of goods tracking
After Service
Manual Customer Service processes, no transparency of Order status for Customer
Invoice
Manual processing of invoices and invoice queries, pressure builds up around month end
Payment
Cash often held up in Order to Cash process
typical business owner concerns in an increasingly Digital World
Staff retention in an outdated workplace
Melissa receives a frustrated message from her Dad, when his star apprentice decides to leave due to the outdated technology and lack of innovation in his business. Who will be next to go if things don’t change?
Customer retention with outdated trading methods
Dennis is frustrated by the loss of a major client, placing his traditional business in danger. It’s becoming more difficult for Dennis to compete with his competitors, who are introducing the latest mobile technology.
At HanaTech we specialise in Digital Process Improvement in the West Midlands and beyond. We support local business within UK Manufacturing to become more successful at competing and surviving in a Digital World, transforming Traditional Factories towards Factories of the Future, One Quick Win at a Time…
Optimise * Digitalise * Maximise
PRINCE2 Practitioner
