OUR INTERACTIVE PROCESS MAP
OPTIMISE YOUR CUSTOMER JOURNEY
We simplify and streamline your Customer Journey to drive sales
MAXIMISE YOUR RESULTS
We ensure you keep ahead of the game in an increasingly Digital World...

our process map

let's look at the typical pain points within the Traditional Factory end to end process, from enquiry to payment:

Enquiry & Quote

Most enquiries received via phone or email, minimal enquiries received from new Customers from website. Difficult to track number of Quotes in progress or Quote turnaround times.

Order

Difficult to measure Quote to Order conversion, Order input often manual rework

Production, Maintenance & Warehouse Management

Stand alone production system, difficult to track work in progress and machine performance, time lag in monitoring stock levels, reactive maintenance system

Despatch

Third party despatch, no transparency of goods tracking

After Service

Manual Customer Service processes, no transparency of Order status for Customer

Invoice & Payment

Manual processing of invoices and invoice queries, pressure builds up around month end.

Cash often held up in Order to Cash process

Enquiry and quote logo

Most enquiries received via phone or email, minimal enquiries received from new Customers from website. Difficult to track number of Quotes in progress or Quote turnaround times.

Order logo

Difficult to measure Quote to Order conversion, Order input often manual rework

Production, maintenance, warehouse logo

Stand alone production system, difficult to track work in progress and machine performance, time lag in monitoring stock levels, reactive maintenance system

Despatch logo

Third party despatch, no transparency of goods tracking

After service logo

Manual Customer Service processes, no transparency of Order status for Customer

Invoice and Payment logo

Manual processing of invoices and invoice queries, pressure builds up around month end.

Cash often held up in Order to Cash process

Enquiry

Most enquiries received via phone or email, minimal enquiries received from new Customers from website

Quote

Difficult to track number of Quotes in progress or Quote turnaround times

Order

Difficult to measure Quote to Order conversion, Order input often manual rework

  Production,
Maintenance &
  Warehouse 
 Management

Stand alone production system, difficult to track work in progress and machine performance, time lag in monitoring stock levels, reactive maintenance system

Despatch

Third party despatch, no transparency of goods tracking

After Service

Manual Customer Service processes, no transparency of Order status for Customer

Invoice

Manual processing of invoices and invoice queries, pressure builds up around month end

Payment

Cash often held up in Order to Cash process

Typical business owner concerns in an increasingly Digital World...

Customer retention with outdated trading methods​

Dennis is frustrated by the loss of a major client, placing his traditional business in danger. It's becoming more difficult for Dennis to compete with his competitors, who are introducing the latest mobile technology.

Staff retention in an outdated workplace​

Melissa receives a frustrated message from her Dad, when his star apprentice decides to leave due to the outdated technology and lack of innovation in his business. Who will be next to go if things don’t change?

At HanaTech we specialise in Digital Process Improvement in the West Midlands and beyond. We support local business within UK Manufacturing to become more successful at competing and surviving in a Digital World, transforming Traditional Factories towards Factories of the Future, One Quick Win at a Time…


Optimise * Digitalise * Maximise